General Booking Terms and Conditions
Guests must be over eighteen years of age and authorised to make the booking and accept these booking terms and conditions. The lead guest will be responsible for making all payments due.
We reserve the right to refuse/cancel a booking by returning the deposit without giving any reason.
Rental Payment
There is no agreement for booking without the deposit being received into the owner’s bank account.
We must receive the balance of the rental fee six weeks prior to the arrival date. If payment is not received by the owner we reserve the right to treat the booking as cancelled.
Bookings received six weeks or less before the arrival date must be paid in full.
Cancellations by you (lead guest)
You may cancel your booking at any time. Cancellations must be in writing and takes effect from the date received by us. In the event of cancellation then the following charges apply:-
Less than two weeks prior to arrival date – 100% of full cost
Between two and four weeks prior to arrival date – 90% of full cost
Between four/six weeks prior to arrival date – 75% of the full cost
Cancellation by us
If we are forced to cancel the property rental for any reason that makes the property unfit for rental you will have the choice of either allowing us to try to locate a suitable alternative property on your behalf or cancelling the booking and accepting a full refund of monies paid to us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday.
Insurance
It is the responsibility of the guests to ensure that their personal possessions are insured – we cannot accept liability for theft of, loss of or damage to personal possessions. We also recommend that guests arrange adequate travel insurance for cover in case of cancellations.
Complaints
Complaints must be reported immediately to the owners or their representatives giving them the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay you must write to us within 28 days of departure giving full details of your complaint.
Occupation of the Property
Only the named guests are permitted to stay in the property – if you are expecting overnight visitors you must let us or our representatives know. You and your party must not exceed at any time the number of sleeping places booked. The owners or their representatives have the right at all times to refuse access to the property for people who are not members of the party.
Arrival/Check In Time
Guests can arrive from 4pm on the arrival day booked.
We can be a little flexible on this provided that there are no imminent new arrivals please check with us and when possible we will be happy to oblige.
Departure/Check Out Time
Guests to check out by 10am on the departure day booked.
We can be a little flexible on this provided that there are no imminent new arrivals please check with us and when possible we will be happy to oblige.
Hire of Owner’s Motor Vehicle
For convenience guests have the opportunity to rent the owner’s motor vehicle for the same letting period. The vehicle must only be driven by a person over the age of 25 years. The lead guest is responsible for fuel (unleaded fuel), oil and water during the rental period and keeping the vehicle safe and secure. The driver must not drive the vehicle whilst under the influence of alcohol or drugs. All fines for traffic or other offences are to be paid during the rental period.
Under the circumstances of a breakdown or the vehicle is unusable a refund will be given, please note that we are not liable for any consequential loss or incidental expenditure resulting from this.
Breakages
An inventory is taken prior to arrival and post departure any items found missing or destroyed will be replaced with at least the equivalent value / standard and deducted from the breakage deposit held, items which are down to general wear and tear are excluded.
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